Cleaning Is Part of Guest Satisfaction
When COVID hit, hotels implemented various changes in their cleaning practices primarily for health and safety prioritization. Given that the virus is highly contagious, extra precautions were taken to minimize the transmission within the facilities. Some guests also expressed preference for limited contact with staff during their stay to reduce exposure to the virus. To accommodate these preferences, hotels offered limited housekeeping services allowing clients to opt-out of daily room cleaning. On the other hand, management also enhanced their cleaning process in response to COVID-19 including more frequent cleaning and disinfection of high-touch surfaces in common areas and guest rooms.
Adjustment of Hotel Policies
Labor union, Unite Here, supports automatic daily cleaning to safeguard jobs and ease workloads maintaining that rooms are harder to clean up if they have not been done for several days. Taylor who is president of the union says that ‘with hotel rates at all-time highs, every guest deserves a clean room every day.’ On the other hand, the Nevada Resort Association believes that repealing the mandate ensures guests have choices while a hospitality and travel specialist at the New York University Tisch Center of Hospitality said that reduced services are due to costs, staffing, guest privacy preferences, and environmental impact.
Removing mandatory daily cleaning of rooms in hotels has both advantages and drawbacks. While it a promotes a guest-friendly approach and reduces costs, some are not happy with the disappearance of standard cleaning services. In addition, housekeeping staff is having a harder time due to lost wages and more time spent on cleaning.